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Frequently asked questions

Straight answers — from one accountancy firm to another

We’ve been in your shoes — scaling fast, juggling deadlines, and wondering if outsourcing will help or just add noise. That’s why we’ve answered the questions we hear most from accountancy firms. If you don’t see what you’re looking for, we’re always happy to chat.

Working With Eccoux
Is Eccoux a white-label provider? Plus

Yes. Everything we do is branded under your firm — from accounts prep to cloud system setup. Your clients never see our name, only yours.

What kind of firms do you work with? Plus

We work with solo practitioners, growing multi-partner firms, and everything in between. If you’re looking to scale smartly, reduce internal pressure, and deliver consistently — we’re a good fit.

How do you integrate with our current processes? Plus

We slot into your workflows, not the other way around. From software preferences to communication rhythms, we adapt to how you work and build around it.

Services & Support
What services do you offer? Plus

We support year-end accounts, bookkeeping, tax compliance, systems and cloud setup, workflow automation, and more. All of it is white-labelled and tailored to your firm’s structure.

Can you work inside our systems and software? Plus

Yes — we’re platform-agnostic. Whether you use Xero, QuickBooks, Karbon, or something else, we’ll work inside your setup.

Is there a minimum commitment? Plus

No — we offer flexible terms. Whether you need support for a few months or long-term partnership, we scale up or down with you.

Do you replace internal staff? Plus

Not at all. Most of our clients use Eccoux to extend capacity — not to replace people. We help lighten the load so your in-house team can focus on higher-value w

Turnaround & Delivery
How quickly can you start? Plus

In most cases, we’re ready to support your firm within 1–2 weeks, depending on the service area. We'll always agree timelines up front.

What’s your turnaround time for year-end accounts? Plus

It varies by complexity, but most submissions are turned around within 10 working days. Urgent jobs can be accommodated — just let us know.

Can you handle bulk or high-volume work? Plus

Yes. We’re built for scale. Whether it’s 10 accounts or 200, our team has the capacity and systems in place to handle volume without delay.

Security & Standards
How is our data handled? Plus

All client data is managed in secure, encrypted environments. We follow GDPR and UK accounting standards closely, with processes built for protection, not shortcuts.

Do you document everything? Plus

Yes — every file, workflow, and handover is tracked and documented. That way, you’re always in the loop, and nothing slips through the cracks.

Who’s actually doing the work? Plus

All work is delivered by global UK-trained accountants — giving you the best of both worlds: high technical standards and strong commercial value. Every engagement is overseen by senior Eccoux team members, so you always know the quality and care behind the output.